Rider Terms of Service

Last updated: 30 September 2026

These Terms govern your use of the Svvari mobile application and the website svvari.com (the "Platform"), operated by Svvari, 14 Amir Road, Shadbagh, Lahore, Pakistan ("Svvari", "we", "us"). By creating an account or using the Platform, you ("Rider") agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

1. What Svvari does

1. Svvari is a technology platform only. It lets Riders find and contact independent drivers ("Drivers") who list themselves on the Platform.
2. Svvari does not provide transport services. It does not own, operate or control any vehicle, and it does not employ Drivers or act as their agent.
3. Each ride is a direct agreement between you and the Driver. Svvari is not a party to that agreement.
4. Svvari does not choose which Driver accepts your request. Drivers decide freely whether to accept a ride.

2. Eligibility and account

1. You must be at least 18 years old to create an account. A person under 18 may ride only with a parent or guardian present, using the guardian's account.
2. You must give a valid Pakistani mobile number and accurate information. You are responsible for all activity on your account.
3. Keep your login and OTP codes private. Tell us immediately at support@svvari.com if you think your account has been misused.

3. Fares and payment

1. Fares are agreed directly between you and the Driver before the ride starts. Any fare shown in the app is an estimate or an offer, not a price set by Svvari.
2. You pay the Driver directly in cash, in Pakistani Rupees, at the end of the ride.
3. Svvari does not collect, hold or process any payment for rides, and it takes no share of the fare.
4. Any dispute about a fare, change, tolls, waiting time or route is between you and the Driver. You may report it to us, and we may review the Driver's account, but we are not responsible for refunds.

4. Phone numbers

When a ride is matched, your mobile number is shared with the Driver and the Driver's mobile number is shared with you, so you can contact each other about the ride. You must use a Driver's number only to arrange that ride.

5. Your conduct

You agree not to:

• harass, threaten, abuse or discriminate against any Driver;
• contact a Driver after the ride for any purpose unrelated to it;
• carry illegal items, weapons or dangerous goods;
• damage the vehicle, smoke, or consume alcohol or drugs during the ride;
• ask the Driver to break traffic laws;
• create false bookings, use another person's account, or misuse the Platform.

We may suspend or close your account if you break these rules. You are responsible to the Driver for any damage you cause to their vehicle.

6. Safety

1. Before getting in, check that the Driver's name, photo and vehicle number match the details shown in the app.
2. The app may offer safety features such as sharing your trip. These features are aids only and may not always work.
3. Svvari is not an emergency service. In an emergency, call 15 (Police) or 1122 (Rescue).
4. Report any safety incident to us in the app or at support@svvari.com. We will cooperate with law enforcement when legally required.

7. Driver information

Svvari asks Drivers to submit identity and vehicle documents when they sign up, and we check those documents. This is not a criminal background check, and we do not guarantee any Driver's identity, conduct, driving skill, or the condition, fitness or insurance of their vehicle.

8. No guarantee

The Platform is provided "as is" and "as available". We do not guarantee that a Driver will be available, that the app will work without interruption or errors, or that any ride will be on time, safe or satisfactory.

9. Limitation of liability

1. To the fullest extent permitted by the laws of Pakistan, Svvari is not liable for any injury, death, accident, loss, theft, damage or delay arising from a ride or from the conduct of any Driver or other person.
2. Svvari is not liable for lost items. Contact the Driver directly or report the item to us, and we will try to help.
3. Svvari is not liable for any indirect or consequential loss, including loss of time, income or opportunity.
4. If Svvari is found liable despite these Terms, our total liability to you will not exceed PKR 5,000.
5. Nothing in these Terms excludes any liability that cannot be excluded under Pakistani law.

10. Indemnity

You agree to compensate Svvari for any claim, loss or expense (including reasonable legal fees) caused by your breach of these Terms, your misuse of the Platform, or your conduct during a ride.

11. Suspension and account deletion

1. We may suspend or close your account at any time if you break these Terms or if we believe it is needed for safety.
2. You can delete your account at any time from Settings > Delete account in the app, or by emailing support@svvari.com. See the Privacy Policy for what data we keep after deletion.

12. Complaints

Send complaints in the app or to support@svvari.com. We aim to respond within 3 working days.

13. Governing law and disputes

These Terms are governed by the laws of Pakistan. Any dispute will be handled exclusively by the courts at Lahore.

14. Changes to these Terms

We may update these Terms. We will notify you in the app before the changes take effect. If you keep using the Platform after that, you accept the updated Terms.

15. Contact

Svvari, 14 Amir Road, Shadbagh, Lahore, Pakistan. Email: support@svvari.com.