Privacy Policy
Last updated: 30 September 2026
This Policy explains how Svvari, 14 Amir Road, Shadbagh, Lahore, Pakistan ("Svvari", "we", "us") collects, uses, shares and protects the personal data of Riders and Drivers who use the Svvari app and the website svvari.com. By using Svvari, you consent to the processing described here.
1. Data we collect
| Who | Data | When |
|---|---|---|
| Riders | Name, mobile number, profile photo (optional), emergency contact (optional) | At signup |
| Riders | Pickup and drop-off locations, live location during a ride, trip history, ratings, complaints | When you use the app |
| Drivers | Name, mobile number, CNIC number and images, driving license, photo, vehicle registration, vehicle photos, permits | At signup and when documents are updated |
| Drivers | Live location while online, trip history, ratings, complaints, subscription payment records | When you use the app |
| Everyone | Device model, operating system, app version, IP address, crash logs, usage analytics | Automatically |
We do not collect card or bank details for rides, because all fares are paid in cash directly to the Driver. Drivers pay subscription fees by JazzCash, Easypaisa or bank transfer. We keep a record of each payment (amount, date and transaction reference), but never your wallet PIN, password or card details.
2. How we use your data
- To create and manage your account and verify your mobile number by OTP.
- To connect Riders and Drivers, show locations on the map, and share the details each needs for a ride.
- To check Driver documents and keep unsafe or fraudulent users off the Platform.
- To manage Driver subscriptions.
- To handle complaints, safety incidents and support requests.
- To improve the app, fix errors and prevent misuse.
- To meet legal obligations.
3. What Riders and Drivers see about each other
When a ride is matched, the Rider sees the Driver's name, photo, rating, vehicle model, colour, number plate, live location and mobile number. The Driver sees the Rider's name, rating, pickup and drop-off points and mobile number. Both may call or message each other about the ride. We never show a Driver's CNIC or documents to Riders.
4. Who we share data with
We use the following service providers, who process data for us only to provide their service:
- Amazon Web Services (AWS): server hosting and data storage.
- Google Firebase: app backend services such as authentication, database, notifications, crash reporting and analytics.
- Google Maps: maps, location search and routes.
- Twilio: sending SMS and OTP codes.
We may also share data with:
- Law enforcement and government authorities, when required by law, court order or a lawful request, or when needed to protect someone's safety.
- A buyer or successor, if Svvari is merged or sold. The same protections will continue to apply.
We do not sell your personal data.
5. Where data is stored
Your data is stored and processed on servers operated by AWS and Google, which may be located outside Pakistan. By using Svvari, you consent to this transfer.
6. How we protect your data
- Driver CNIC and document images are visible only to authorised Svvari staff who verify documents.
- Data is sent over encrypted connections (HTTPS).
- Access to our systems is restricted to people who need it.
No system is completely secure. If a data breach affects you, we will tell you without undue delay.
7. How long we keep data
- Account and trip data: while your account is active, and for 12 months after deletion, for safety investigations and legal claims.
- Driver CNIC and document images: deleted within 90 days after the Driver account is closed, unless needed for an ongoing investigation or a legal requirement.
- Location data: live location is used only for the ride in progress. Trip routes are kept as part of trip history for the periods above.
8. Location data
Riders' location is used while booking and during a ride. Drivers' location is used while they are online. You can turn off location permission in your phone settings, but the app will not work for booking or receiving rides without it.
9. Your choices and rights
- View and correct your profile details in the app.
- Delete your account from Settings > Delete account in the app, or by emailing support@svvari.com. We will delete or anonymise your data as described in section 7.
- Withdraw consent for optional data, such as your emergency contact, at any time.
- Ask us what personal data we hold about you by emailing support@svvari.com.
10. Children
Svvari is not for anyone under 18. We do not knowingly create accounts for minors. If we learn that an account holder is under 18, we will close the account.
11. Changes to this Policy
We will notify you in the app before any significant change to this Policy takes effect.
12. Contact
For privacy questions or requests, contact support@svvari.com, or write to Svvari, 14 Amir Road, Shadbagh, Lahore, Pakistan.